Hi, I am not sure why the negative rating was given as the item was new and never used at the time it was sold.The box was only opened in order to take pictures of the item. There is no option available on BidorBuy for unboxed items and it'snot second-hand.I hope you will be able to take this into consideration and consider changing the rating if possible,best regards, Ruwaida. Responded 22 Mar 2025