'No problems'? This neutral rating is a BIG problem! Buyer gives me a neutral rating for cancelling this transaction? Copy of her email: "Hi Ruthie, My apologies, but we decided not to take this product anymore. We want to cancel our purchase. Again my apologies. Kind regards, Chrizenia". SNC will be filed and copy of email will be forwarded to BoB. There are 'nicer' ways to resolve changing one's mind than this. Responded 05 Dec 2007