I can only give feedback so quickly. I try to reply to all my clients in 24hrs, but we had load shedding today as well, so I can only physically reply so quickly. The enquiry was only sent this morning, and I think your negative rating is a bit hasty.I am sorry for the broken candle holder, but I cannot be held responsible for inappropriate handling by the post office. I will however look to see if i have a replacement for you free of charge... Responded 08 Apr 2008