You took 14 days to pay. I did not even file a SNC. Messages on 15/2, 22/2, 1/3, 11/3. Poor Communication? Have a good day. Regards. Responded 22 Mar 2015
Unfortunately we do not do exchanges on bulbs / downlights... We have sold many of the GU10 light & also the LED Bulbs with no problems at all.. Responded 23 Feb 2015