All ratings given to sellers

I have problems with a faulty product but no feedback from the supplier to correct this.
31 Mar 2021 Vape Mechanix2493
Refund will be processed once item is received and fault confirmed.
Responded 02 Apr 2021
Delivery period as indicated is 1-3 days but I only received my delivery after 3 weeks.
24 Jul 2017 Vape Mechanix2493