All ratings given to sellers

I'm new on this platform and still trying to navigate my way.I contacted the seller trying to track my orders but was given no explanation at all.
30 Dec 2017 eurimport(Blacklisted)
We ship within 3 business days. You ordered on 12/28. When they ship, you will receive tracking details and instructions. Your feedback is unwarranted
Responded 31 Dec 2017
Atleast I received positive feedback,thank you.
30 Dec 2017 eurimport(Blacklisted)
We ship within 3 business days. You ordered on 12/28. When they ship, you will receive tracking details and instructions. Your feedback is unwarranted
Responded 31 Dec 2017