We do not manufacture the jewelry, and usually check every piece. Mistakes happen. You were refunded before the item was returned to us. Responded 08 Feb 2020
Diamond is NOT chipped. Buyer is unwilling to wait for FREE certificate despite being advised on waiting period. Buyer wins items cheap & complains. Responded 09 Oct 2019
We notified you of the gold being slightly under carat - as we get our gold scanned. Apologies for the inconvenience - We did offer to refund. Responded 28 May 2019