Response from this guy averages between 5 and 10 working days....Leaning more towards 10 days. This skype phone was sold to me as a wireless phone.........it's not a wireless phone Mr PerkalGiftsdotcoza. He offered to refund money after product riches him in 100% condition.....the risk for me to send the phone is far greater then the innitial money paid....so decided to keep it.