I'm sorry about this, I try to phone you but you did not answer youre phone. I have not received product & therefore I had no choice to give you a neutral rating, because I'm going on maternity-leave today & I have no internet at home. If I receive my Teddy water bottle during my maternity-leave I will change this rating as soon as I'm back from my maternity-leave. I did pay you on the 14/04/2008 it is 2 weeks know & I will not buy this product if I know that I won't receive it before I go.