Very understandable. This was most definitely not an optimal experience and for that we apologise. We did try get an upgrade, which gave troubles. Responded 10 Nov 2021
I am quite surprised to see this after we have just recently messaged to confirm refund has been made we also do have buyer protection. Responded 12 Oct 2021
Please do note according to your shipping eta was 23rd - 28th.We are obviously trying to get it tp you asap. and will arrive within your shipping time Responded 26 Sep 2021