We arranged a goodwill return, but the item was not handed to the courier during the two-week collection period, despite multiple collection attempts. Responded 23 Jul 2026
Sorry about this. We are happy to exchange it for one with a better quality or refund you, if that's what you prefer. I'll contact you now. Responded 09 Jul 2026
We honoured a pricing error at a loss and refunded two units, but the buyer unfairly left a negative rating after refusing an out-of-warranty exchange Responded 28 May 2026
