You'll never be able to please this lady! I personally made the effort to deliver this (R19)gem afterhours, charged no delivery fee, took no money AND offered her a replacement gem which she refused. What more can I do?! After agreeing to wait for my new stock, which still hasn't arrived, she doesn't call me but merely gives a negative rating.
this was on 27/11/02, it is now 25/01/03 and still i have not heard from the seller, the price of the gem is irrelevant! There was false advertising on her side, the stone had a chip in, facts are facts. Responded 25 Jan 2003