How does one respond to a neutral rating for a product which cost R20 for 5 pieces and which would cost you at least R100 per piece in a jewellery store? Exactly like the sellers on international auction websites. Give it right back. You may have handled the payment side of the deal very well, but almost a year later you come with this b-s neutral. Hey, so be it! Exactly what did you expect at R4 per piece? 1 carat violet blue flawless Tanzanites? Get real!