Sad but true, The packaging I originally received the items in stipulated the item as a Desktop5000. My apologies! Notwithstanding the fact that you do not require drivers for the said item with windows 2000, XP, OR XP64, I sent You a set of 32bit drivers in case you where running Win98. As to you having a terrible experience overall maybe you could elaborate in this open forum as to what it was that bothered you. If you require a refund do not hesitate to request it!