EXCHANGE AND REFUND POLICY

We will gladly refund or exchange any purchases within 10 days from the date of purchase, on condition that the original proof of
purchase is presented, the item is returned unused, in its original sealed packaging (where applicable) subject to the following
category restrictions.
NEW GAMES
Except as otherwise provided in any legislation, all refunds and/or exchanges of software or games will be subject to the following
restrictions:
1) No refunds or exchanges will be made in relation to software or games in respect of which
have been opened and/or the seals have been broken or appear to have been tampered with.





 

2) No refunds or exchanges will be made in relation to software or games once opened due to your
failure to check that you or the person you are acquiring the game for, has a system that meets the
minimum specifications required and/or relevant age restriction
 

3) No refunds or exchanges will be made in relations to software or games that have been damaged
due to abuse, misuse or system malfunctions.

4) As games are protected by copyright law, defective games will be booked in for testing and if
found to be faulty, will be exchanged for the same game.

5) Under no circumstances can we exchange or refund games that require online authentication or
activation. Once opened, they are deemed to have been activated and authenticated.

HARDWARE & ACCESSORIES
To the extent permitted by statute, all hardware and accessories that become faulty due to manufacturing defects within the first 6
months will be tested by the manufacturer or authorised distributor and if found to be defective, we will repair, exchange or refund. If
your goods become defective after the initial six months period, but still within the manufacturer's warranty, BT Games will send the
goods to the manufacturer or authorised reseller and they will decide whether you have a valid claim and whether to refund or
replace. No warranties will be entertained on any goods that have been abused, misused or damaged due to any accident or act of
God. All repairs and exchanges carry a 3 month warranty or the remainder of the original warranty period, whichever is the greater.




 

REFUNDS
Refunds will be executed in the same way as the original payment was effected. We reserve the right to charge a restocking fee.

WEARABLE MERCHANDISE
Except as otherwise provided in any legislation, all refunds and/or exchanges of merchandise will be subject to the following
restrictions and only accepted provided the following conditions are met
1.  All original tags and any sewn labels are still attached
2.  The item/s are in an unworn, unopened and unused state
3.  In original packaging



 

Shipping Policy
Gamers may choose to collect orders from any BT Games store, or may choose between two delivery options: door to door courier service or Pargo System delivery.
Delivery options: We can deliver to most addresses within South Africa. BT Games charges a flat R60 shipping fee, however shipping is free on orders of R1000 or more to all major metro areas in SA. Certain restrictions may apply. 
Door to door Delivery Option
A flat R60 delivery fee will be charged on all orders. Free delivery applies to all orders valued at R1000.00 or more.