By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Returns
Our policy lasts 7 working days after the delivery date. If 7 working days have gone by since your purchase, unfortunately we can’t approve a return request.
Items must be received back at the return address within 7 working days of delivery date to receive a store credit.
If an item is received after the 7 working days has passed, you'll be charged a 25% restocking fee.
Pack your item(s) securely in the original product packaging, if possible.
All items must be returned in original condition (including return post card, packaging, and accessories). All items must be unworn, unaltered and unwashed.
To complete your return, we require your order number, receipt or proof of purchase. We will arrange the return for you and invoice you accordingly. Should you choose to use your own courier you will be responsible for the delivery and collection.
If the error in fulfillment was ours we will take care of those costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R600.00ZAR you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To assist with your return we can book the item to be collected and returned at your cost.