Under the policies of Digital ID Technologies (Pty) Ltd, customers may request a return within 7 calendar days of delivery provided the item is unused, in original packaging with all included accessories, and accompanied by proof of purchase—though late returns remain at company discretion and incur a 20% restocking fee. Once an item is received and inspected, approved refunds are processed within 21 business days via the original payment method, excluding shipping costs unless the return stems from company error. Additionally, select products carry manufacturer warranties that vary by product type and require inspection or supplier approval for claims, explicitly excluding consumables as well as damage caused by misuse, negligence, liquid exposure, power surges, or unauthorized repairs.