All our products carry a one-year warranty, unless otherwise specified (see “Mattress Guarantee and Warranty” below). The following applies to all warranty claims:

• The original sales invoice or other proof of purchase is required for all warranty claims.
• Warranties cover factory faults or defects only. Damages caused by wear and tear, negligence, abuse, accidents, or causes unrelated to defective materials or workmanship are NOT covered.
• Warranties cannot be claimed if the product has been altered in any way from its original state.
• Warranties apply to domestic use only. Products used for commercial purposes are NOT covered, unless specifically stated on the invoice.

If, within one year after delivery, you find that the product is defective, faulty, unsuitable for its intended purpose (as indicated in the product description or otherwise generally expected), not legal, or not reasonably durable (based on circumstances and product type), KC Furn is entitled to:

• Repair or replace the defective/faulty part (if available).
• Repair or replace the entire product (if available).

If KC Furn is unable to repair or replace the product, you are entitled to an online credit or a refund.

We may request images of the damaged products before processing any claim.

For warranty claims, please email us

• A description of the issue
• Your original order number
• Photos of the defective item

Once submitted, we will review your request within 72 hours and contact you to arrange the necessary steps.

For further assistance, please contact us.