Techexchange Warranty: Demo, Refurbished and pre-owned products will carry a Techexchange warranty. Please do not take your phone to the manufacturer, retailer or any other repair store as this may void the warranty. In the event of a claim please contact Bidorbuy or Techexchange immediately via email to ensure we have a paper trail and can best assist you with a speedy resolution to your issue. If you have any fault within the first Seven days of receiving your product, please report it immediately either to BidorBuy or email sales@techexchange.co.za. Product must be in the same condition they were received in and contain the original packaging and accessories.

Each and every handset is put through several phases of stringent testing that exceed industry standard prior to listing for sale and again before dispatch. To provide our customers with complete peace of mind, we ensure every warranty return is put through the same testing process to ensure consistency. If 7 days have passed, Techexchange will arrange a collection of faulty product for inspection before a replacement can be dispatched. All warranty repairs will be repaired within 3-5 business days, excluding courier time to collect and deliver. Lead times will vary depending on the availability of stock and/or replacement parts. Should we deem a warranty claim to be fully functional or out of warranty, then this handset will be returned to you providing payment of the relevant fees are made within the required timeframe. Our warranty covers the cost of parts and labour to either repair or replace eligible warranty returns with a like for like model or agreed alternative. However, If your claim is out of warranty, you will be responsible for the following fees: Courier collect and return costs and labour assessment cost of R180.

Warranty Excludes: This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.