We will not be held liable for any loss, claims, theft or damage of whatsoever nature, to any person, arising from the delivery process and/or from the delivery of a product and/or the failure to deliver a product.

Please note that delivery estimates are not guaranteed delivery times and should not be relied upon as such. The delivery period for different products may vary depending on the type of product and the availability of the product. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. We will not be liable for any loss or damages you may suffer if the product is not delivered within the estimated delivery times specified above.

Any product that you purchase from Verimark.co.za will only be delivered to a physical address chosen by you on your purchase of the product. The physical address chosen by you must be within the borders of the Republic of South Africa. We do not deliver to all areas in the Republic of South Africa and these areas are designated as restricted areas. We will inform you telephonically should your physical address fall in a restricted area.

We will not be held responsible or liable for any loss, damage or theft of the product in the event that you have provided Verimark with your home physical address and you have given authorisation to a domestic worker and/or security officer to accept of the product. Delivery will be completed within approximately 3-5 workings days.

Verimark cannot guarantee the replacement of returned products, as this is subject to stock availability.

You may only return a product or request a refund if the product is damaged prior to delivery; if the product is faulty on delivery; or if the incorrect product was delivered. In such a case, no returns or refunds will be accepted after 7 (seven) days of delivery of the product.

The product will not, under any circumstances, be returned or refunded if the original packaging has not been returned. In the event that the product is faulty on delivery, Verimark reserves the right to first attempt to remedy the fault, prior to considering your request for a refund.

Should you request a return and/ or refund on receipt of the product for any reason other than the product not being damaged, incorrect or faulty, Verimark has the right to charge the recipient the delivery, administration and handling fees for that product and the balance will be refunded.