Store Policies

Luxury Time specializes in the sale of brand new and 100% authentic watches only. We cannot sell watches that have been worn or are out of style. Therefore we have set a fair yet firm policy regarding returns.

We accept returns within 7 days of customers' receipt of product.

WATCHES MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANGTAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY. NOTE WE WILL CARRY THE FULL COSTS OF THE RETURN OF THE WATCH, IF THE PROBLEM IS REPORTED WITHIN 24HRS OF DELIVERY.

  • Do not have the bracelet sized (links removed).

  • All products must be returned with original packaging, manuals, protective tape & hang tags etc.

  • Returns will be credited in full minus a 3% restocking fee and original shipping & insurance charges (Shipping Charges - Free delivery throughout South Africa Delivery can take from 2 to 7 days, depending on the availability of stock. Next business day delivery is also available; Customers will be notified within 24Hrs when the watch will be delivered. An order tracking number will also be issued so that all parcels can be tracked 24Hrs a day. Trace your parcel at www.ramint.co.za

  • Restocking charges are waived on an exchange.

  • Credit will be issued in the same form as payment received.

  • Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

  • Once you have been issued a RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.