SHIPPING  Up to 20 items may be combined over 14 days. Tracking numbers are sent. We ship worldwide. If unsure about shipping or combined shipping fee, please feel free to contact me through "Q & A" or email. Gemstones  Different shipping options available
Registered Int Mail(7-14 days)
1-5 gems R100
6-10 R120
11-15 R140
Tracking number supplied We can also ship items with a card or note to any loved one worldwide. 
TERMS We offer a 100% money back guarantee on each item. Refund or exchange within 7 days if you are dissatisfied. You just mail the item back in the original condition and a refund/ replacement will be sent.We do not charge a re-stocking fee.
Shipping fees and return shipping charges are non-refundable. Although out pictures are very accurate, colour may not match exactly as the real item due to variations in computer monitors. 
Some gems may be colour enhanced or fracturefilled to enhance beauty but this will be disclosed on each item.We are human though and also make mistakes. Certificates and only come with the items that state this in the description. We can arrange for any item to be certified at an accredited gemological laboratory at your cost. This is expensive and can take up to 2 months. | | | CUSTOMER SERVICE  Within 24 hour of winning an item you will receive a welcome email from us with all the details needed. We endeavour to answer all emails promptly but do need the odd day off on weekends so please be patient. Certain spam filters have blocked our emails so if you do not hear from us within 24 hours please contact me through sms, alternate email or "ask seller a question"
FEEDBACK POLICY  We always provide positive ratings and excellent feedback . Please do not bid unless you intend to pay. Non paying bidders will have an SNC filed against them and receive negative feedback. Buyers with less than 5 positive ratings will need to make payment for the first order within 7 days from purchase.
Before leaving neutral or negative feedback for us for any reason, please email us with the problem first. We will settle all disputes by mutual agreement.
 PAYMENTS
We accept Electronic Fund Transfers (Internet Banking). Cash/ cheque deposits - please add 2% for banking fees.
Paypal is welcome and for your security we are verified on Paypal. For your added security we are also verified by Bidorbuy.If combining items please only pay once when you have finished combining and not individually for each auction won. If you need any clarification on total prices or shipping fees please email us and we will send a breakdown.
Please use only your Bidorbuy username or your name as your banking reference. Please notify us when payment has been made and we will ship items within 48 hours |
