Managing change negotiating conflict (3rd ed) - Mark Anstey

NEW However may have some minor scratches or marks 

Managing change is about managing conflicting views and competing interests. Trading partners seek protectionism, even as they demand a levelling of the playing fields under tariff agreements. Consumers want quality goods at cheaper prices, while shareholders seek better returns on their investments. Nations want to expand their territories, whilst reclaiming historical losses or achieving greater regional security. People living under authoritarian regimes want their human rights and an end to oppression. Everywhere there are pushes to realign relations within and between nations, communities and organisations. Everywhere there are associated tensions. This eagerly anticipated third edition of managing change, negotiating conflict examines the causes and characteristics of conflict and provides insights and skills to those who seek to manage such situations through negotiation, joint problem solving and mediation. Case studies, drawn from as far afield as Rwanda and Burundi, Iraq, Israel as well as from South Africa, explore the application of these conflict management skills in a variety of scenarios, including political transitions and civil demonstrations, and the transformation of organisations, in both the private and public sectors.