Managing Tourism Services by JA Bennett

Managing Tourism Services by JA Bennett

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Product details

Condition
Secondhand
Location
South Africa
Product code
883
Bob Shop ID
647873181
  • Paperback: 444 pages
  • Publisher: Van Schaik Publishers; 1st edition (1995)
  • Language: English
  • ISBN-10: 0627019390

Contains some pencil notes and highlighting. Cover shows some signs of use.

This edition of managing tourism services strives to promote and instill a strong customer-centric orientation in the reader. Therefore, the title places strong emphasis on service orientation and the content focuses on managerial functions as means of enhancing the experience of the tourist. This has led to the introduction of new chapters such as service people management and the consequence of tourism. Several existing chapters rewritten to enhance the customer-centric and service-orientated focus of this edition. Several new South African case studies and applications are included to ensure a truly South African perspective.

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