MCITP: Windows 7, Enterprise Desktop Support Technician

MCITP certification as a Desktop Support Technician shows that you've got what it takes to solve Windows 7 desktop support problems no matter how difficult they are.

The two video series in this package include loads of supplemental information and links and put powerful problem-solving resources at your fingertips.

This training package maps to Microsoft exams 70-680 and 70-685:
 

70-680 Windows 7, Configuration

7-685 Windows 7, Desktop Support Technician

What You'll Learn:

Microsoft 70-680 Windows 7 Configuration MCTS

• Installation : Upgrade and Migration

• Imaging : Creating a Reference Image, Capturing and Deploying a Reference Image, Preparing System Images, Configuring a VHD.

• Configuring Devices

• Managing Disks,  Managing Applications, Application Restrictions, Internet Explorer

• IPv4 Networking, IPv6 Networking, Wireless Networking

• Windows Firewall, Remote Administration, Accessing Resources, Authentication and User Account Control, Remote Access.

• Mobile Computing, Monitoring Systems, Configuring Performance, Windows Updates, Backup and Recovery.

Microsoft 70-685: Windows 7, Enterprise Desktop Support Technician PRO

• Handling New Software Installation Issues, Resolving Software Configuration Issues. Managing Software Failure Issues

• Troubleshooting Logon Issues, Identifying Network Connectivity, Managing Name Resolution Issues.

• Administering Network Printer, Identifying Performance Issues

• Resolving Hardware Failure Issues, Managing Wireless Connectivity Issues, Handling Remote Access Issues

• Solving Internet Explorer Security Issues, Resolving Issues Due to Malicious Software

• Identifying Encryption Issues|, Administering Software Update Issues

 Includes Exam questions and Windows Automated Installation kit (DVD Disk)