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Operations and management principles for contact centres is the first SAQA-aligned academic title on contact centre operations produced by a collective of professionals representing the academic dimension of the contact centre industry in South Africa.
TITLE: Operations and management principles for contact centres
AUTHOR: Esther Hoffmann
SKU: 9780702177040
PUBLISHER: Juta & Company Ltd
DATE PUBLISHED: 07/11/2007
PLACE PUBLISHED: South Africa
PAGES: 448
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 168 mm x 246 mm x 15 mm
WEIGHT: 500 gr
