Operations and management principles for contact centres - Esther Hoffmann

Operations and management principles for contact centres - Esther Hoffmann

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Condition
New
Location
South Africa
Product code
9780702177040
Bob Shop ID
620260911

Operations and management principles for contact centres is the first SAQA-aligned academic title on contact centre operations produced by a collective of professionals representing the academic dimension of the contact centre industry in South Africa.

TITLE: Operations and management principles for contact centres

AUTHOR: Esther Hoffmann

SKU: 9780702177040

PUBLISHER: Juta & Company Ltd

DATE PUBLISHED: 07/11/2007

PLACE PUBLISHED: South Africa

PAGES: 448

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 168 mm x 246 mm x 15 mm

WEIGHT: 500 gr

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