Quality Service - William B. Martin

Quality Service - William B. Martin

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Condition
New
Location
South Africa
Product code
9780130930187
Bob Shop ID
631657549

Serves as a guide to providing high-quality customer service. This text applies to the spectrum of hospitality and includes many examples from the various sectors of the industry. It is intended for courses in Customer Service Hospitality Management and Travel and Tourism.

TITLE: Quality Service

AUTHOR: William B. Martin

SKU: 9780130930187

PUBLISHER: Pearson Education (US)

DATE PUBLISHED: 09/10/2001

PLACE PUBLISHED: United States

PAGES: 224

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 179 mm x 235 mm x 11 mm

WEIGHT: 330 gr

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