Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Serves as a guide to providing high-quality customer service. This text applies to the spectrum of hospitality and includes many examples from the various sectors of the industry. It is intended for courses in Customer Service Hospitality Management and Travel and Tourism.
TITLE: Quality Service
AUTHOR: William B. Martin
SKU: 9780130930187
PUBLISHER: Pearson Education (US)
DATE PUBLISHED: 09/10/2001
PLACE PUBLISHED: United States
PAGES: 224
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 179 mm x 235 mm x 11 mm
WEIGHT: 330 gr