Quality Service - William B. Martin

Quality Service - William B. Martin

4 available / new
Only 4 left – grab it before it’s gone!
R80.00
Shipping
R65.00 Standard shipping applies to orders under R100.00, in most areas in South Africa. R35.00 Standard shipping applies to orders over R100.00. Some areas may attract a surcharge surcharge. This will be calculated at checkout if applicable.
Check my rate
The seller has indicated that they will usually have this item ready to ship within 3 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:
 
Standard Delivery
Main centres:  1-3 business days
Regional areas: 3-4 business days
Remote areas: 3-5 business days
Seller
Get it now, pay later

Product details

Condition
New
Location
South Africa
Product code
9780130930187
Bob Shop ID
632647779

Serves as a guide to providing high-quality customer service. This text applies to the spectrum of hospitality and includes many examples from the various sectors of the industry. It is intended for courses in Customer Service Hospitality Management and Travel and Tourism.

TITLE: Quality Service

AUTHOR: William B. Martin

SKU: 9780130930187

PUBLISHER: Pearson Education (US)

DATE PUBLISHED: 09/10/2001

PLACE PUBLISHED: United States

PAGES: 224

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 179 mm x 235 mm x 11 mm

WEIGHT: 330 gr

Add to cart

Recently viewed

60% OFF
Goal Setter's Sanctuary - Ebook
R19.99 R49.99
Perfekt selbst-schneiden Burda
R120.00
Various - Spirits Music For The Soul Ultimate Collection (CD, Comp)
R357.00

Similar products

Riverkeep by Martin Stewart
R70.00
Prison Ship Martin Caidin
R55.00
Sinai - William Smethurst
R60.00
The Sworn - Gail Z. Martin
R185.00