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My original pair had a minor issue and was sent in under warranty. The manufacturer completely replaced them with this brand-new factory unit. In the meantime, I had already bought another pair of headphones to use, so these have just been sitting some of the vinale on the back has come off see pics
Electronics Terms of Sale & Shipping Policy:
Condition & Testing: This item has been fully tested and is confirmed to be in working condition before shipping (unless explicitly stated otherwise as "for parts/repair"). Please review all photos and descriptions carefully before purchasing.
Buyers Remorse & Returns: All sales are final. No returns, exchanges, or refunds will be issued for buyer's remorse, change of mind, or compatibility issues (please ensure your system/setup is compatible before buying).
Shipping & Damage Liability: The item will be securely packed to prevent transit damage. Once handed over to the shipping carrier, I am not responsible for any shipping delays, lost packages, or physical damage caused by the carrier. Any damage claims must be filed directly with the shipping carrier
Fraud Prevention: Serial numbers and component identifiers are documented and recorded prior to shipment to prevent fraudulent returns or part-swapping.