Testing and Factory Malfunction Warranty:
We want to assure you of the quality and reliability of our electrical products (thermostat and elements) for heating systems. Before leaving the warehouse, each product undergoes thorough testing to ensure proper functionality.
Please note that the warranty provided for electrical products is a factory malfunction warranty, which covers any malfunctions or defects that may occur during the manufacturing process. The duration of this warranty is 3 months from the date of purchase. However, it is important to understand that this warranty does not cover issues or damages that may arise due to improper installation or usage.
Installation Invoice Requirement for Warranty Claim Processing:
To initiate a warranty, claim for electrical products, it is necessary to provide an installation invoice that includes the electrician's details. This invoice should include the following information:
- Electrician's or Pool Tech name
- Contact information (phone number, email address)
- Date of installation
- Description of the installation work performed.
Please make sure to retain a copy of the installation invoice, as it will be required for any warranty claims. The warranty claim will be processed once the installation invoice, along with any other required documents, is provided. It is important to note that the warranty claim will only be considered if a factory fault is detected during testing.
For any warranty inquiries or claims, please contact our customer support team or reach out to the place of purchase. We are committed to addressing any concerns you may have and ensuring your satisfaction with our products.