SHIPPING  Up to 20 items may be combined over 14 days.
Tracking numbers are sent. We ship worldwide.
If unsure about shipping or combined shipping fee, please feel free to contact me through "Q & A" or email.
TRACKING NUMBERS SENT
TERMS/ TREATMENTS We offer a 100% money back guarantee on each item. Refund or exchange within 7 days if you are dissatisfied. You just mail the item back in the original condition and a refund/ replacement will be sent.  *All gems sold by Gems Direct are listed as described by our suppliers, however as the majority of gemstones on the market today have undergone some form of enhancement, one should always assume treatments. For some varieties there is little difference between the values of enhanced, treated and natural gems. Exceptions such as ruby, sapphire and emerald,command high prices when untreated and are extremely rare. When Irradiated there is absolutely no risk - it is merely another treatment to enhance colour and beauty.
| | | CUSTOMER SERVICE  Within 24 hour of winning an item you will receive a welcome email from us with all the details needed. We endeavour to answer all emails promptly but do need the odd day off on weekends so please be patient. Certain spam filters have blocked our emails so if you do not hear from us within 24 hours please contact me through sms, alternate email or "ask seller a question"
FEEDBACK POLICY  We always provide positive ratings and excellent feedback . Please do not bid unless you intend to pay. Before leaving neutral or negative feedback for us for any reason, please email us with the problem first. We will settle all disputes by mutual agreement.
 PAYMENTS
We accept Electronic Fund Transfers (Internet Banking). Cash/ cheque deposits - please add 2% for banking fees.
For your added security we are also verified by Bidorbuy. If combining items please only pay once when you have finished combining and not individually for each auction won. If you need any clarification on total prices or shipping fees please email us and we will send a breakdown.
Please use only your Bidorbuy username or your name as your banking reference. 
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