SWIRLY SWIRLS --- Day / Evening Cocktail Dress ---- Custom Made

Welcome to

IS THE DRESS EXACTLY AS IT IS IN THE PICTURE?

• We promise that the dress is of highest quality, good fabric and workmanship. It will be 90%+ similar as the picture, but we cannot promise that the dress is exactly the same as in the picture. No supplier can promise that it will be 100% the same.
• All, if any, beading work on any of our gowns will be stitched by hand.

COLOUR

• For this dress - please choose the colour(s) from our colour chart and inform us of the colour number.
• We will use the same or closest colour(s) to the colour(s) you have chosen from our colour chart.
• Different dresses are made of different fabric.
• Please do not tell us the colour name you like.

MEASUREMENTS

• Taking your measurements has to be done correctly! There is no room for errors.
• We suggest that you ask a professional / seamstress to assist you with the measurements. Always get someone else to take your measurements for you. Measuring yourself will give inaccurate numbers and could lead to disappointment.
• Measure with undergarments similar to those you will wear with your dress
• Do not measure over other clothing
• We will make dresses as per the measurements provided. We can promise the dress will fit you very well – as long as you provide the correct measurements.
• Please be aware that due to the nature of the handwork required or fabric elasticity, a finished gown may vary approximately an inch in either direction.

PLEASE also furnish me with the following list of measurements

HIGH BUST CIRCUMFERENCE
BUST CIRCUMFERENCE
UNDER BUST CIRCUMFERENCE
CUP SIZE
WIDTH ACROSS BACK
WAIST CIRCUMFERENCE
HIP CIRCUMFERENCE
BUTTOCKS CIRCUMFERENCE
UNDER BUTTOCK CIRCUMFERENCE
THIGH CIRCUMFERENCE
HIGH BUST POINT (FROM SHOULDER)
BUST POINT (FROM SHOULDER)
CLEAVAGE POINT (SHOULDER TO END-POINT BETWEEN BREASTS)
HIGH BUST TO UNDER BUST
DRESS LENGTH (SHOULDER TO END)
DRESS LENGTH (HIGH BUST TO END)
DRESS LENGTH (UNDERBUST TO END)
FULL LENGTH (SHOULDER TO FLOOR)
FULL LENGTH (HIGH BUST TO FLOOR)
TOP LENGTH (from _____________ to ______________)
SKIRT LENGTH (from _____________ to ______________)
WIDTH OF SHOULDER (NECK TO SHOULDER)
SLEEVE LENGTH
UPPER ARM CIRCUMFERENCE
WRIST CIRCUMFERENCE
SLIT LENGTH
SLIT SIDE
OPEN BACK LENGTH (FROM NECK)
OPEN BACK WIDTH
TRAIN LENGTH
SHOE HEIGHT

DELIVERY

• It takes anything between four (4) to six (6) weeks to finish the dress to perfection.
• For some special dresses with many beading and/or embroidery it takes anything between four (4) to eight (8) weeks to finishes the dress to perfection.
• These are just general guidelines, but the dress could be finished in a much shorter time, even as quick as two (2) weeks.
• After the dress has been completed you will be informed and the dress will be sent to you – delivery of which will take approximately 1-7 working days – depending on your chosen method of shipping and/or posting.

RETURN POLICY

• We do not accept any returns, exchanges or issue refunds on custom-made dresses.
Therefore – it is your (the customer’s) responsibility to order the right size, colour and style, since all sales are final.
• We only accept returns in the case of damaged or incorrectly delivered dresses.
Therefore – we are limited to accepting returns under similar circumstances. We carefully inspect every dress to ensure it is exactly what you ordered and only send it in absolutely perfect condition.
However – if you find something we missed, you have five (5) working days after receipt of the parcel to let us know so that we can remedy the situation as soon as possible. Failure to contact us within five (5) working days after receiving the dress, shall not valid for any refund.
• Please note that we are unable to accept responsibility for a gown being made in the incorrect size if inaccurate measurements were given when placing the order.

WE ENSURE YOU THAT YOU WILL BE COMPLETELY SATISFIED AND
THAT IT WILL BE A STRESS-FREE SMOOTH TRANSACTION!