| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |

1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
FEATURES Standalone Surveillance Solution: Built-in 1080p HDMI output for direct monitor connection PC-Free Deployment: Easy installation without requiring a computer or internet connection POS System Integration: Combines transaction records with surveillance footage for enhanced audit tracking 4× Free Camera Licenses Included: Scalable up to 12× IP cameras Mobile App Support: Monitor live feeds and recordings remotely via Synology mobile app Energy-Efficient Operation: Power-saving NVR runs below 15W Expandable Storage: Supports up to 7× HDDs with optional DX517 expansion unitSPECIFICATIONSHardware Configuration: Supports up to 12× Cameras (4× Camera Licenses Pre-Installed) CPU: Embedded NVR SoC Dual-Core 1.0GHz Memory: DDR3 1GB Compatible Drive Type: 2× 3.5" SATA (Hard Drives Not Included)External Ports 1× USB3.0, 2× USB2.0, 1× eSATA, 1× HDMI, 2× 3.5mm Audio Jack (Input/Output), 1× COM (For POS System Connection)Display and Network Supported Video Output Resolution: 1920×1080 (1080p) @60Hz LAN: 1× Gigabit (RJ45) Supported USB Devices: USB Storage, Keyboard, Mouse, Joystick, UPSPhysical Dimensions (H × W × D): 165 × 100 × 225.5mm Weight: 0.9kgPower and Environment AC Input Power Voltage: 100~240VAC Power Frequency: 50~60Hz, Single Phase Power Consumption: 13.64W Operating Temperature: Adapter: 0~40°C, Chassis: 5~45°C Storage Temperature: -20~60°C Relative Humidity: 5~95% RH Agency Certifications: FCC Class B, CE Class B, BSMI Class BGeneral Specification File System: Internal ext4, External ext4, ext3, FAT, NTFS, HFS+ (Read Only)Supported RAID Type Synology Hybrid RAID (SHR), Basic, JBOD, RAID 0, RAID 1, RAID 5 (with DX517), RAID 6 (with DX517)Storage Management Maximum Single Volume Size: 16TB Maximum Internal Volume: 256× Maximum Shared Folder: 256×Surveillance Station Maximum IP Camera: 12× Channels (360fps @720p)Supported Video Codecs MJPEG, MPEG-4, MxPEG, H.264, H.265 (MxPEG and H.265 Do Not Support Local Display)Recording Modes Manual, Continuous, Motion Detection, I/O Alarm, Action Rule, CustomisedPlayback Timeline Playback, Frame-by-Frame, Digital Zoom, Embedded Watermark for Evidence IntegrityCamera Support ONVIF 2.6 (Profile-S Certified, Profile-G for Edge Recording) PTZ Support Adjustable Bit-Rate (Constant and Variable)