R30 Standard shipping using one of our trusted couriers applies to most areas in South Africa. Some areas may attract a R30 surcharge. This will be calculated at checkout if applicable. Check my rate
Collect from a locker or counter from R5
There are various locker and counter collection points across South Africa. View locations
Ready to ship in
The seller has indicated that they will usually have this item
ready to ship within 2 business days. Shipping time depends on your delivery address. The most
accurate delivery time will be calculated at checkout, but in
general, the following shipping times apply:
Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.
We have become addicted to apologies but immune from saying sorry.
In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once.
This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all.