The Call Centre Training Handbook by John P Wilson ISBN 978749450885
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The Call Centre Training Handbook - A complete guide to learning and development in contact centres by John P Wilson ISBN 978749450885
Published by Kogan Page, London and Philadelphia, 2009 First Edition Hardcover
This book, including its dust-cover, is in an excellent condition with minor signs of shelf wear. The pages are crisp and clean, and the binding is in a good condition. For the most part, this book is 'as new'.
We did not check every single page, but there does not seem to be any notes or writing anywhere.