Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Conventional Wisdom holds that to increase loyalty companies must delight customers by exceeding service expectations. But no matter how exciting special deals may be the dazzle factor does not solve customer problems.This book presents a breakthrough idea about how to win customer loyalty.
TITLE: The Effortless Experience
AUTHOR: Matthew Dixon
SKU: 9780241003305
PUBLISHER: Penguin Books Ltd
DATE PUBLISHED: 26/09/2013
PLACE PUBLISHED: United Kingdom
PAGES: 256
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 153 mm x 234 mm x 18 mm
WEIGHT: 336 gr