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Due to uncontrollable factors during transportation, the box may get damaged.
If your doll's face gets squashed, don't worry. There are several methods you can try to fix it.
First, you can use a hair dryer to restore the doll's shape. Set the hair dryer to the low-temperature mode, then aim it at the squashed part of the doll and blow with hot air for a few minutes. This will soften the doll's material, making it easier to regain its shape.
If the hair dryer doesn't solve the problem, you can also use a hot water bag to repair the doll. Place the hot water bag on the squashed part and let it heat the area for a while. This will soften the doll's material, making it easier to restore its shape.