| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
FEATURES 3K 5MP Video - 2880 × 1620 resolution for high-detail indoor surveillance 360° Pan and 114° Tilt - Wide mechanical range for full room coverage Smart Motion Tracking - Automatically tracks movement to maintain subject visibility Advanced AI Detection - Person, pet and motion detection with reduced false alerts Acoustic Detection - Detects baby crying, barking and abnormal sounds Infrared Night Vision - up to 12m visibility in complete darkness Two-Way Audio - Built-in microphone and speaker with noise reduction Local Storage - microSD support up to 512GB for on-device recording H.264 Compression - Efficient video encoding for reduced bandwidth and storage usage Smart Integration - Compatible with Amazon Alexa and Google AssistantSPECIFICATIONS Image Sensor: 1/3" Progressive Scan CMOS Starlight Sensor Lens: 4mm Focal Length, F2.0 Aperture Field Of View: 88° (Diagonal), 75° (Horizontal), 41° (Vertical) Night Vision: 850nm IR LED, up to 12m Pan/Tilt Range: 340° Pan (360° Coverage), 69° Tilt Interface: Reset Button, microSD Card Slot (up to 512GB) Maximum Resolution: 3K 5MP (2880 × 1620) Frame Rate: 15/20/25/30fps (Default 15fps) Video Compression: H.264 Image Enhancement: 3D DNR, BLC Audio: Built-In Microphone and Speaker Audio Communication: Two-Way Audio with Noise Cancellation Siren Volume: 99dB AI Detection: Motion, Person, Pet, Vehicle, Line-Crossing, Tamper Sound Detection: Baby Crying, Bark, Meow, Glass Breaking Activity Zones: Yes Notifications: Real-Time Alerts with Snapshot Support (Tapo Care) Local Storage: MicroSD Card Slot (up To 512GB) Cloud Storage: Tapo Care (Subscription Required) Connectivity: Wi-Fi Wireless Standard: IEEE 802.11b/g/n, 2.4GHz Protocols: RTSP, ONVIF Encryption: 128-Bit AES with SSL/TLS Authentication: WPA/WPA2-PSK Processing: On-Device Machine Learning Power Supply: 9V DC Adapter Input: 100~240V 50/60Hz Output: 9V 0.6A Smart Integration: Google Assistant, Amazon Alexa Mounting Options: Tabletop, Ceiling-Mounted Operating Temperature: 0~40°C Storage Temperature: -20~60°C Operating Humidity: 10~90% RH Non-Condensing Dimensions: 85.4 × 86.8 × 117.7mm Certifications: CE, FCC, RCM, WEEE, EAC
