| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
FEATURES Expandable Local Storage - Built-in 16GB eMMC storage with support for expanding via a 2.5" SATA HDD or SSD, delivering secure local recording without monthly fees Advanced AI Detection - High-precision face recognition plus smart detection for people, pets and vehicles Smart Home Ecosystem Centre - Connects up to 16× Tapo cameras and 64× sensors to create a unified smart home security system Cross-Camera Tracking - View movement across multiple cameras and build a face database with easy event retrieval in the Tapo App Flexible Connectivity - Connect devices wirelessly via Wi-Fi or through Ethernet for stable wired networking Simple Setup - Easy installation with no complex wiring required for quick deploymentSPECIFICATIONSLOCAL STORAGE Built-In Storage: 16GB eMMC Expanded Storage: 1-Bay 2.5" SATA HDD / SSD (up to 16TB, Sold Separately)FREQUENCY 5.0GHz Wi-Fi (For Router Connection) 2.4GHz Wi-Fi (For Cameras) Sub-1GHz: 863.35MHz, 864.35MHz, 868.35MHz (EU/UK) Sub-1GHz: 920.9MHz, 921.7MHz, 922.3MHz (US/AU)SECURITY FEATURES 128-bit AES Encryption with SSL/TLSINTERFACE 1× HDMI Port 1× DC Power PortADAPTER INPUT 100~240V 50/60HzADAPTER OUTPUT 12V 2AETHERNET PORT 1× 10/100Mbps Port (WAN)USB SUPPORT 1× USB Type-A Port (Data Transfer) 1× USB Type-C Port (Charging)BUTTONS Reset Button Answer / SYNC Button Decline / Mute Button Volume Up Button Volume Down ButtonDIMENSIONS (W × D × H) 160.2 × 98.82 × 83.21mmENVIRONMENTOperating Temperature: 0~40°CStorage Temperature: -20~60°COperating Humidity: 10~90% RH, Non-CondensingStorage Humidity: 5~90% RH, Non-CondensingCERTIFICATIONS CE RoHS RCM