Published by Crisp Learning, 1988, softcover, large format, illustrated, 74 pages, condition: new.

A well-known professional development book written by Herman E. Zaccarelli and David K. Hayes.as part of the  Crisp Fifty-Minute Series, the book serves as a straightforward manual designed to transform operational managers into effective workplace educators. It focuses on the core philosophy that training is an essential management necessitynot a luxuryto maximize employee competence, motivation, and performance.

The framework is built around four primary training pillars:

Planning Programs: Actionable strategies to map out training needs before launching a program.

Defining Jobs: Methods to break down a role's specific duties to determine exactly what needs to be taught.

Instructional Methods: Step-by-step techniques on how to deliver engaging, effective presentations.

Follow-up Systems: Evaluation tools to measure if the training worked and stuck in the long run.

The Four-Step Training Methodology

Zaccarelli outlines a practical, repeatable workflow for managers to train their frontline staff effectively:[1. Prepare] > [2. Plan] > [3. Present] > [4. Follow-Up]

Prepare: The manager identifies skill gaps and convinces employees of how the upcoming training will benefit them directly to drive engagement.

Plan: Defining tasks clearly and gathering the necessary tools and environment for the lesson.

Present: Utilizing targeted training methods to clearly demonstrate, explain, and pass on technical skills.

Follow-Up: Evaluating employee performance post-training and providing constructive feedback to guarantee long-term retention,