Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Offers a fresh approach for greater productivity profitability and competitive advantage through service. This title shows how in a volatile economy where the old rules of strategic advantage no longer hold true service must become a competitive weapon not a damage-control function.
TITLE: Uncommon Service
AUTHOR: Frances Frei
SKU: 9781422133316
PUBLISHER: Harvard Business Review Press
DATE PUBLISHED: 07/02/2012
PLACE PUBLISHED: United States
PAGES: 272
BINDING: Hardback
LANGUAGE: English
DIMENSIONS: 156 mm x 235 mm
WEIGHT: 482 gr