Uncommon Service - Frances Frei

Uncommon Service - Frances Frei

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Condition
New
Location
South Africa
Product code
9781422133316
Bob Shop ID
632640384

Offers a fresh approach for greater productivity profitability and competitive advantage through service. This title shows how in a volatile economy where the old rules of strategic advantage no longer hold true service must become a competitive weapon not a damage-control function.

TITLE: Uncommon Service

AUTHOR: Frances Frei

SKU: 9781422133316

PUBLISHER: Harvard Business Review Press

DATE PUBLISHED: 07/02/2012

PLACE PUBLISHED: United States

PAGES: 272

BINDING: Hardback

LANGUAGE: English

DIMENSIONS: 156 mm x 235 mm

WEIGHT: 482 gr

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