cash taken - Holiday vouchers not supplied more than 1 year later. have just tried to phone again - both fax and phone lines seen permanently engaged!!!
I bid for 2 holidays on this sytem on 16 january 2003. Now more than a year later with numerous faxes/ phone calls and email - and after having paid my money - I have not heard another word. The one time I got Jess Grunenn on the phone he was too busy to speak to me ( his customer), but promised to call me back the next day. Have never heard another word, or received my holiday.
it is now august 2003.they have taken my money and have not given me a thing they should be sued and banned from bidorbuy.can bid or buy not do anything about the????????
Don't think these people actually exist. 8 months later, still waiting for my holiday information. Calling them is futile as they never pick up or return messages. They never respond to e-mails either. Very disappointed!!!!!!!
Won this auction for the second time, still have not recived the package from the first winning bid.
They have requested payment for the second bid, i am not prepared to pay untill i recieve positive feed back about the first bid. i have sent a couple of e-mails with no response
these medicines are PURE hoax, don't ever waste your money, hopeless seller, arrogant, never relies e-mails, SMS nor phone calls, they SHOULD BE SUSPENDED from BID OR BUY
these medicines are PURE hoax, don't ever waste your money, hopeless seller, arrogant, never relies e-mails, SMS nor phone calls, they SHOULD BE SUSPENDED from BID OR BUY
these medicines are PURE hoax, don't ever waste your money, hopeless seller, arrogant, never relies e-mails, SMS nor phone calls, they SHOULD BE SUSPENDED from BID OR BUY
these medicines are PURE hoax, don't ever waste your money, hopeless seller, arrogant, never relies e-mails, SMS nor phone calls, they SHOULD BE SUSPENDED from BID OR BUY
Pleased about winning - but think that the 4-6 or even longer waiting period is downright ridiculous.The communication after the winning bid took over 2 weeks. Does not inspire confidence in me!!!
I have dealt with Europenet before, and would like to add that their auctions are the best!!! No auctions on Birchwood Hotel?? Why? Look forward to deal with you AGAIN!!!
Absolutely shocking service. While I did forward payment information, another request for money was sent. I notified them that I had already done this, and will not risk a double debit. So far, not even a simple e-mail to confirm receipt of any of my e-mails
I have phoned the seller and E-mailed the seller as to payment and collection and have had no reply
This done on or about 6 Jan Please help I don;t want my rating to suffer
Tel 015 2912774
073 167 4231
I am still waiting for some sort of response. I have asked the seller to consider using the Thirt Facility in view of the numerous negative ratings received, however I still have not received a reply.
Computer problems I can understand, however poor service is not acceptable. Buyers beware !!
I know that "EUROPENET" has wonderful auctions. I have bought from them before, and have been totally satisfied with the quality of the item, be it a holiday package or whatever. My problem with them lies in the fact that once the auction is successful, it appears sometimes almost impossible to get in touch with them, or to elicit details about payment / vouchers etc. from them. If they would correct this GLARING fault, they would ALWAYS be worth bidding on, no matter what they have on offer.
Date: Friday, January 04, 2003Subject: HOLIDAY GREETINGS THE E-PROFESSIONALS NETWORKE-LEISUREGUIDE E-PROFESSIONALSNETWORK.COM BUYERS:WE WISH YOU & YOUR FAMILY A HAPPY HEALTHY & PROSPEROUS NEW YEAR!JUST A BIT OF INFO REF THE LAST 4-5 WEEKS IN NOV-DEC 02. WE WERE HIT, DESPITE VIRUS PROTECTION WITH SOME POTENT VIRUS+++ WHICH BROUGHT DOWN OUR SYSTEM AND KILLED TWO OF OUR HARD DRIVES. Continued Below Jess Grunen MD Responded 02 Jan 2003
I REALLy do not enjoy giving negative ratings. But, when an item is won, and the only response from the buyer is silence, it is hard to find anything positive to say. Maybe it's the time of the year (just before Christmas.) Having said this, if an item is advetised for sale at this time of year, the service that follows should still be of an acceptable standard. I cannot say that about the service on this auction.
Continued From AboveE-LeisureGuideHard Drives WERE UNDER WARRENTY & WE HAD MOST OF OUR DATA. IT HAS TAKEN QUITE SOME TIME TO RECONSTITUTE THE SYSTEM.WE HAD SOMEWHERE IN EXCESS OF 1,000 EMAILS TO RESPOND DUE TO THE CRASH. AT THIS POINT WE HAVE THE BACKLOAD DOWN TO ABOUT 300 EMAILS AND WORKING THEM DOWN STEADILY. HENCE WORKING ON JAN 1 & 2-03.ALL THE BEST.JESS GRUNEN MD Responded 02 Jan 2003
I have used this particular supplier on another auction website as well (M-Web Auctions.) Always a prompt massage informing me of winning the auction - good! Always a struggle to get answers and/or vouchers from them. Same with this auction. Have e-mailed X3 asking for payment details - still NO response.
Continued from AboveWE THANK YOU FOR YOUR KIND CONSIDERATION IN THIS MATTER AND LOOK FORWARD TO CONTINUING TO OFFER THE BEST IN LOW COST HIGH QUALITY PRODUCTS AND SERVICES.ALL THE BEST.Yours sincerelyJESS GRUNEN MDTel:+27 0)11 646-7899E-mail:[email protected] Network Website: www.e-ProfessionalsNetwork.com. Responded 02 Jan 2003
Still Waiting for the voucher - 17/12/02 it has been 16 Weeks. Should have been 8 - 12 Weeks, when U email them U get no Reply, would not do business again with them
CONTINUED FROM ABOVEE-LEISUREGUIDE JESS GRUNEN MDIN ADDITION TO THE ABOVE, SPECIFICALLY WITH REGARD TO THE TLC-LARGEST HOTEL GRP IN SA WE HAVE BEEN OFFERING AN INCREDIBLE 4 NIGHT HOLIDAY FOR UP TO SIX PEOPLE AT TOP RESORTS IN SA (NO MEALS INCLUDED-SELF CATERING)AT PRICES USUALLY BELOW R500 NO EXTRAS. THESE HOLIDAYS ARE FOR OFF PEAK SEASON BASED UPON AVAILABILITY AT TLC'S DISCRETION. ALL THE BESTJESS GRUNEN MDCONTINUED BELOW Responded 02 Jan 2003
Europenet's computer had viruses (thought they wuld have some sophisticated anti vrus installed!) Have phoned often and faxed copy payment through on 26 Nov 2002. Refaxed on Thursday, 5 Dec 02. Calls are not returned but have been told that they are getting through the backlog. Expected results by Friday 6 Dec but still nothing!!!
CONTINUED E-LEISUREGUIDETHESE HOLIDAYS HAVE BEEN ENORMOUSLY POPULAR WITH NO COMPLAINTS ABOUT THE FACILITIES. HOWEVER, OVER RECENT MONTHS THE TLC SYSTEM HAS SUBSTANTIALLY SLOWED DOWN IN THE RAPIDITY OF PROCESSING THE WINNERS AND SENDING OUT THE OFFICIAL TLC VOUCHERS. IN THE PAST THE PROCESS WOULD TAKE 4-6 WKS. NOW, ALTHOUGH YOU CAN USE THE VOUCHERS ANYTIME WITHIN THE NEXT 5 YEARS THEY ARE NOW TAKING 4-6 MOS+/- TO GET THE VOUCHERS TO THE CLIENTS ON OUR SYSTEM. CONTINUED BELOWJESS GRUNEN MD Responded 02 Jan 2003
I won the bid in the begining of August 2002 and paid the next day. It has been more than 4 months and to date I have not received my vouchers. I have sent numerous emails and phoned , there has been no response.
CONTINUED E-LEISUREGUIDEAS A RESULT OF THIS DIFFICULTY WE ARE WARNING ALL CLIENTS THAT IF THEY FEEL THEY CAN NOT WAIT FOR THIS PERIOD OF TIME WE WILL VOID THEIR PURCHASE. UP TO NOW WE HAVE TRIED EVERY POSSIBLE REMEDY FOR THIS SITUATION BUT CAN ONLY OFFER THIS REMEDY RATHER THEN STOPPING THIS EXTREMELY POPULAR LOW COST PROGRAMME. IT IS POSSIBLE THAT WITH THE PASSING OF THE RESORT HIGH SEASON THE PROCESSING TIME WILL ONCE AGAIN BE SHORTENED.ALL THE BESTJESS GRUNEN MD Responded 02 Jan 2003