Sorry to hear about the box. We packed it safely, but will follow up with the courier. Is the Kindle working fine? If not, well replace or refund it Responded 30 Jul 2025
Client service was excellent. However item on opening appeared refurbished AND NOT NEW! as advertised - with the pricing... Has to be so..... At moment item works well.... Will observe. Called store, informed them - willing to replace...if needed.