Sent incorrect goods. Had to return at my own expense and only received my goods 6 months after I had won. I was blamed for accepting the incorrect goods, thus cuasing the delay. Goods very poor quality. I would not deal with this supplier again.
They sent me some cheap, plastic Russian binoculars instead of the quality Japanese one they advertised.
They refuse to replace them unless I send them the cheap ones back at my expense.
DO NOT DEAL WITH THESE PEOPLE!!
Chad's response was initially very good, but trying to pay through iKobo is a pain. Western Union is much quicker and easier. Unfortunately the pre-delivery quality assurance was obviously non-existent, because the trumpet I received was not functioning. Chad promised to revert with a solution, but never replied. I had to take it to a local engineering works to correct the middle cylinder and valve.
Great deal from Chand, he upgraded my binox for free to an even more powerful model! Quick and friendly communications, no trouble at all through customs. Pleasure to deal with!
I won this auction in July 2003, After a couple of months I gave
the seller a neutral rating as the goods hadn't arrived but comms were good.
Now I find myself in January, still no camera and the comms seem to be
ignored now. Hence the rating change.
Chand is a good and very trustworthy person. There are however hidden costs associated with buying items overseas one needs to be aware of. These costs are import duties, forex fees etc.
Service great;communication great; delivery took some time but no fault of seller.
However product not live up to it's ad..nevermind if stats as permanufacturer.
Camera is poor quality in build and in claims made as to it's capabilities
Being far away postage and payment fees high..and no recourse to return "bad" product!!
Chand is efficient and helpful and an exceptionally friendly seller. I am thrilled with my purchase and with the service I received, and would happily recommend GoodVibes.
Fairly effecient - but very quick on the request for money - Still have not received the airway bill number for the package and getting worried that I have placed my money in a black hole.
10-day transit time from India is advised plus time take for customs clearance. Delivery time is clearly specified in auction text. Responded 12 Aug 2003
I was truely awestruck by the high levels of customer service and integrity I experienced in my dealings with Chand. He really walked the extra mile...and then 5 more. Speedy and hassle-free delivery. Quality instruments. What I most appreciated was his rapid responses to my queries. I would highly recommend this seller.
Bought wireless camera and other items from Chand, straight forward and good service, kept me up to date.Took a bit long to get here but well worth the wait (14 Days). Payment was a bit tricky but will definitely deal with him again. Just wish he offered a greater variety of items.
Had some growing pains, regarding the payment sabroad, bit not the sellers doing. Chand had always responded very quick, and is very helpfull. Thank you for the patience.
Had some initial problems getting the payment secured. Otherwise had positive communication with Chand who is very helpful and supportive. Will definately buy from them again
All my emails were answered promptly and courteously. I look forward to doing future business transactions. I am still waiting delivery of my camera, but this is due to airplane mechanical problems as advised by tracking details given by seller. Kept in touch all the time.