I guess you would expect professional service from a reputable dealer like Arthur Kaplan, but I was amazed at the Laura's professionalism and the friendly service. She got the watch to the nearest store to me within a day. The lady at the store in Cresta was also extremely friendly and helpful. I received the same treatment as a full-paying customer.The watch was sized and links removed. I also received the full guarantee. I would definitely buy from them again.