Dear Lisa, you have to unlock the legs lock before you can fold it up. Here is a video https://www.youtube.com/watch?v=9vX1O5o3aG0 on how to use it. Responded 12 Aug 2020
Dear Shannon, The products supplied is exactly as listed on our bid or buy side. If you not happy with it, you can return it for a full refund. Responded 12 Aug 2020