The terms of sale are disclosed + agreed upon prior to bidding?!wrt tthe products feedback record speaks for itself.. Thisis a 4 * 30 binocular pair in case, with neck strap and very popular and well like by all, it is exaclty as described and was sent to you quickly. We kept in contact with you over email at every stage and was continually friendly and polite.. The numbers say it all and we have sales of this item with a 99.9% happy customer record, sorry to say but the problem lies with you