Do'nt normally change ratings, but here I feel justified. Buyer gave me neutral rating "service good, ring too small ". I therefore can't recommend buyer" for 2 reasons. 1 my unconditional refund guarantee & 2 buyer should ask questions during bidding if unsure. Sorry, John but line of communication via e-mail is always open & as a newcomer to BoB you need to understand the implications of these unfair ratings. Please communicate with me & we can resolve this issue. Thanks, Shelley.